John
Booked an MOT with Halfords Ripon Road Branch in Harrogate North Yorkshire on 7 October 2023. Received a text message that afternoon from their Manager stating that the vehicle had failed due to the condition of the two front tyres and in the same message they quoted £287.96 to replace them. Even though there was 5mm tread on both front tyres Halfords still failed them stating that there was a cut in the tread. When I questioned their decision Halfords attempted to demonstrate by prising open the rubber tread and shining a torch into the tread to try and expose some cord. Which they failed to do. Another MOT centre we visited advised that according to criteria for assessing cuts in tyres the tyres should have been passed. According to DVSA criteria for assessing cuts in tyres; before failing a cut, you must make sure it's cords that you can feel and not a foreign object. If you're not sure, then you should pass and advise. We had the two front tyres replaced elsewhere and even the tyre bay company questioned why the the tyres needed to replaced. The cost was half what Halfords had quoted. The vehicle has been retested at Halfords and the tyres have been retained for any further inspection purposes.
6 months ago
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