Couldn’t praise the team at Hairguard (especially Sarah) enough! I would like to share my experience - I placed my second Scalp Elixir order 2 days ago and just after placing the order I realized that the auto fill settings on my phone had messed up all the shipping address info - my (German) address info had been rendered incomplete including my last name. There was no way that the product could be delivered to me with that incomplete address. I immediately sent an email to Hairguard about the issue so that they could fix the address before shipping the package. Their warehouse team was quick to ship the product (it’s a great thing, usually) however unfortunately in this case they did not see my email request to fix the address. By the time Sarah read and responded to my email, the package had been dispatched. Sarah and team tried their best to explore the possibility to get in touch with Royal Mail to change the address, however, it was unsuccessful. Then, Sarah offered to send the replacement bottle to the correct address at no extra charge. I was given constant updates throughout the process. I cannot thank them enough! The customer service experience has been really pleasant! This team has got your back! Now to the actual product - it’s been almost two months since I have started using the Scalp Elixir. The experience has been good. The scalp feels nourished, healthy and the hair quality is definitely better. Regrowth would become evident around month 4 onwards and I will update the review with photos. So far so good. Also, the online resource at Hairguard website is amazing. It’s full of informative articles on how to change your lifestyle to assist with hair regrowth. Looking forward for a good regrowth!