I ordered and paid for the hair guard scalp elixir back on September 4th (a month ago) and still have not received it. Not only that but I have sent a number of emails and not heard back from anyone on the team with any update on the status of the product. All it says is "getting ready" on the website. I'm very disappointed. I have been ordering their product with good customer service for the better part of a year and then all of sudden they seem to have dropped off the earth. Not relieable. I wanted to believe in the product which I'm still not certain was even working and this was just an even bigger set back as I can't even use it as I have none.