In my late 60s I realised my hearing was not as good as it used to be and was suffering from some hearing loss, probably for a year or two. A lot of the time I couldn't hear what people were saying & was forever saying "Pardon" and was always wanting the volume turing up on the TV etc. My family realised I couldn't hear as well as I used to & they frequently suggested I do something about it! I did some research about hearing aids on the internet & also bought a book, "The Little Book of Hearing Aids" (which is a good book), prior to booking a hearing test/consultation, so I had an idea of brands, their features & prices. I had a hearing test & consultation at the local hospital and my husband came with me. That consultation was alright but my husband & I weren't reassured about their level of knowledge & experience > we were going to be spending quite a bit of money on the hearing aids, so we wanted feel that whoever we bought them from really "knew their stuff". Someone suggested HAB Hearing, so we made an appointment with Paul, for a hearing test & to talk about hearing aids. We got an appointment with him very quickly. Well, he was simply excellent. His knowledge was very good - he is familiar with quite a few ranges of aids and his knowlege of their various technical specifications is very good. We felt reassured about both his knowlege & customer service and we ordered a hearing aid the same day! I have a Phonak Audeo M aid and it is very good. The hearing aids were set at at initial level that Paul recommended but he said they could easily be adjusted, if need be, when I had chance to use them for a week or two. Paul contacted me after I had the aid a couple of weeks to see how it was going. I had had a few teething problems such as picking up a lot of peripheral noises that seemed overly loud to me & prevented me from hearing what people were saying: - doors closing & chairs being moved & plates being put down in Cafes - the "crackling" of pages being turned as my husband read the newspaper - the hum of fridges in the Supermarket - the noise of people eating crisps out of a packet or eating prawn crackers, was very irritating! - sometimes when I was talking to just one person, the sound of other people talking in the background seemed quite loud and affected my one-to-one conversation. I made another appointment with Paul (and he was, by the way, able to see me very quickly, without me having to wait several days) and mentioned all these things to him. It was no problem to him and he speedily adjusted the hearing aids. Since then he has contacted me a couple of times to ask how things are going. Excellent service & I strongly recommend HAB Hearing. From Susan, Skipton.