I chose GW Legal from a panel of solicitors... I was unlucky in my selection - the customer service is terrible, you can leave messages and send emails but you are unlikely to get a reply until it suits them, which in my experience was the Friday before completion! Everything is done to their time scale - 234 days to buy an empty property with no chain even during these "unprecedented times" is totally unacceptable. It felt like they were working solely for the lender and we were there just to pay the bill. I would like a reply from GW Legal about how they intend to address this issue... but I won't hold my breath.