I was in my house the whole time, waiting for the knock at the door, but I neither heard any knocking nor banging at windows, as the man subsequently claimed, nor did I hear or see any signs of the work being done. I am not saying that he did not do the work but I have no evidence of such and no indication as to the results of any work. I am aware that the van was parked on the road before the appointed time with him sat in it but that is all. When I looked out at 12.35 it was not there. He sent me an email saying that he did the work before time. I sent him a text message at 12.38 asking where he had gone. I purposely chose your company because you, on your website, promise a video of the before and after, and I have not been afforded the opportunity to see this. I am a very recently widowed, disabled old man and am easily stressed by events such as these.