They quoted us a price over the phone and when they got here they said that because we had gutter protectors they would charge an extra £30 to take them out and put them back in. As it is essential information to quote correctly I asked why they never asked the question and their reply was that it is up to the customer to supply that information. I wasn’t happy with getting an incorrect quote and then being blamed for it. They are the experts and should know what questions to ask to get an accurate quote. The cleaning service itself was good. Real shame, I won’t be using them again because of their customer service.