Initially I loved these products and have been supporting this company since they started. However I have been locked out of my account twice now and thus can't modify any subscriptions. Furthermore, there is no email confirmation prior to subscriptions arriving and no option to delay subscriptions when they aren't needed. I tried the children's shampoo bar on my daughters and it was an absolute disaster - completely dried out their hair and turned it into a mass of tangled knots. And their hair is normally very easy to manage. Now I have been sent more bars and will have to pay for postage to return them, despite not wanting them in the first place. I have tried to contact the company multiple times and have had no response. It is embarrassing how awful their customer service is and I would advise anyone ordering to read the small print as they are an expensive brand and do not offer free returns, nor do they have reasonable communications or settings available for their subscriptions. It just feels like they are trying to make as much money as possible from their customers. Such a shame as I have been an avid supporter. Now I am just fed up.