This is a review of my latest experience only. My first complaint was the postage, £6.70 for posting a book, 3 working day delivery. £2.80 on Amazon or E-bay. After an aborted delivery (apparently I should have known the parcel was to be delivered that day or I was expected to stay in all week for my parcel to arrive.) I opened it to find the contents were meant for someone else. When I telephoned to find out when I could expect my book I was met with all manner of questions in an attempt to sort out their administrative incompetence, and then just to add insult to injury I was told "we knew about this and we were going to contact you" I said at the start that this review applied to this transaction only as I have previously had no reason to complain. Let's hope this was just a one off, however they need to stop ripping their customers off on postage.