Re: Car Registration GD18 ECJ Rental 25-27/1/19 Dear We picked this car up on 25/1/19 at 7.30pm approx.. It was dark and raining and the car was dirty. We checked the car to the best of our ability and reported some wheel rim damage and a very small mark on the passenger front door and rear door to Marie in the office. Marie was with another customer and told us to go ahead and she would mark the damage on the records. The next morning we checked the car for any extra marks and we could see nothing. Of course we did not have the benefit of a very bright torch that shows up even the smallest hairline scratch. On returning the car at 5pm on 27/1/19 the car was scrutinised by a Green Motion agent with a very bright light that seems to show the tiniest marks not visible without the very bright light unless pointed out by someone – who knows what they are looking for perhaps. He also had the benefit of a sheet of lined paper – which seems to be used for showing the tiniest of indents on a vehicle – especially when one knows where to look… There was a very faint hairline scratch on the bonnet of the car that was detected by the Green Motion agent who was checking the car. It could not be seen by the naked eye and was only visible when the dirt was wiped off the car and the bright light shone onto it. We did not cause any of the damage to this car that we are being held responsible for. On reading reviews for Green Motion it seems this has happened to other people who have hired cars from you too. It appears that damage is not marked on the car reports on collection and when the car is returned the customer is billed for damage that did not occur while they had the car. We feel that this is a “set up”. The damage (minimal) was already on the car when we picked it up but was so small that we simply could not see it in the light of day. In fact the damage could not be seen by the naked eye unless illuminated by a very bright torch. And with the use of the lined paper. However on returning the car the Green Motion agent seemed to know exactly where to look for this damage. We are disputing the claim that Green Motion are making against us. If not already done please refund my credit card with the £400 deposit which was held on 25/1/19 without further delay.