Your car rental company has scammed me! I paid for a car for 17 days and on arrival, they wouldn't give me a car or a refund. Left me stranded on my own, with a lot of luggage at night, after 35hrs of travelling from Australia! No reply to my emails or calls, since the first call from the office. I was yelled at by customer service and told I wouldn't get a refund, as my policy had started already. I explained that it actually hadn't started as one of my flights was cancelled and was a few hours late to collect the car. I was in the office trying to start my policy and obtain the car I'd paid for. I said that the guys in the office could verify this. She wouldn't listen to any reasoning and was extremely rude! I booked via Cariet and purchased insurance along with the car hire. On arrival to Green Motion, I was told I had to buy their insurance at £400 extra, as the insurance that their booking company had purchased wasn't enough! This will be all over Twitter. I'm not going to give up trying to get my money back and letting others know what a con Green Motion Car Rentals are!!!