AVOID, AVOID, AVOID AVOID, AVOID, AVOID. Cannot give no stars or a negative star or I would. Worst customer service I have ever seen. TO BE HONEST THEIR CUSTOMER SERVICE IS NON EXISTANT. Sick of e-mailing and getting nowhere. No bills sent out. Wrong tarrif. Asked if I had a Hot Tub, Jacuzzi, Electric Car etc.which would account for high usage, then declared I must be messing with smart meter. Informed them messing with meter a criminal offence so please call Police. Answer as no longer my supplier they cant do anything. CEO Ms Thornton does not answer or even acknowledge e-mails in fact no one acknowledges e-mails phone calls or anything else. They now trying the intimidation tactic of debt recovery. Fine. Wont be intimidated. Matter now with the Ombudsman. PS Changed to British Gas dual fuel and low and behold first quarter bill arrived couple of weeks ago showing nearly £400 in credit. This company should not be allowed to supply anything. Couldnt supply fish and chips properly. Totally useless in every sense of the word. AVOID, AVOID, AVOID YOU HAVE ALL BEEN WARNED.