They are the worst energy provider I have dealt with. I have provided with Meter Readings regularly and they still produce bills based on their ESTIMATES of my energy consumption. By doing this, each bill I have received was higher than it was supposed to. I was lucky enough to have found a couple of decent Customer Support representative who actually understood the issue and were supposed to rectify it (they confirmed they did) and yet, with the next bill I was back to square one each time. Most of the Customer Representative talk following some script and act like parrots, and most times, when/if you need their help, it is like talking to a wall. Utterly USELESS.