I purchased the antler chews and the chew root for my 4 mo puppy as i wanted to give him something natural not some dangerous plastic thing full of flavourings etc. The order was confirmed and delivered promptly. My puppy loves both the antlers and the chew root (although the chew root is slightly too big for him at the moment, I should have chosen a smaller size) he can still chew it just not carry it around! The antlers do not smell and do not become slimey and nasty like some chews do, plus they are all natural. Will definitely be purchasing from this company again.