Great process from start to finish, was sent free samples that arrived 2 days after I enquired. Picked the grass I wanted and then one of the team came out to measure up and gave me a quote, with two options based on two ideas we had for the garden. No money to be paid until the install was finished and I was happy, which was never in doubt once I saw them start working. The install was all done in one day, despite some horrible weather, guys arrived early and worked all day, and even pressure washed the mud and dirt away afterwards. The grass looks great, drains perfectly (which was an issue before due to heavy uneven ground in our garden) and is perfect for our young son to play on in the sun or on a rainy day, no more muddy footprints in the house!