Was disappointed when my earrings arrived as they looked really tarnished and quite unlike the same pair that my friend had purchased elsewhere. I emailed the company who to be fair, did offer to clean them for me, plus pay postage costs. I would have just preferred a refund as I wanted to take them on holiday with me but this company, like most others, has a strict policy on returning earrings for pierced ears. Would have been better if a nice new shiny pair of earrings had been sent out in the first place. Probably won't buy anything from here again because os this.