I ordered twice from Gousto - both times were amazing, the food itself is lovely and I cant knock it from that side at all. BUT .. I cancelled my subscription after 2 goes, as it was just to much £38 for 4 meals when I can spend £40 on a weekly shop? so, subscription was cancelled, checked my online banking 2 weeks later and could see the £40 came out from Guosto? spoke to someone on Live Chat who said, they hadn't cancelled my subscription, instead they just ordered my another box? asked for a refund? got told no, after 15 minutes finally got a refund - I then asked if they could make sure that my subscription was cancelled and next time I will do one of deliveries, instead, they cancelled the whole account? so - food is amazing - customer service not so great.