Similarly I ordered a box and paid £24. I unexpectedly received another box of food the following week which I had not ordered but which Gousto had deducted another £24 for. I have just spoken to them and so far they have refused to return my £24 saying that I had subscribed...which I had not. Then I was told I had been sent an e-mail which told me that if I didn't decline they would choose another box of food for me and send it!!!! On reading those e-mails I discovered that this is in fact what happened. How is this right? I believe this to be a fraudulent and deceitful way to conduct business and will be contacting trading standard if this is not resolved to my satisfaction.