I ordered my first delivery on special offer and they put me on instant re-order for another order a week after. I'd ticked the box to say I didn't want anything for a month to give me time to cancel, which I did three days before, they then said they ordered things on my behalf as I hadn't chosen anything. This was due four days ago. I paid for it and it hasn't arrived. They then e-mailed me to say they can't deliver because of bad weather, which is fair enough, but that I had to re-order for another delivery where there's a credit on my account. Don't know if there is and can't access it anyway as I've already cancelled the account. Hve e-mailed them & told them this and am waiting to hear back.