Up until today, I have been a satisfied customer and have enjoyed using your service. However, I encountered an issue with my latest delivery that has left me feeling frustrated and dissatisfied. I received a box from Gusto and was surprised to find that I had been charged on a different date than my usual subscription. Upon contacting customer service to address the issue. was met with unhelpful responses and was told that I had placed the order myself. I want to clarify that I only select meals when they become available, and I was not aware of any changes to my subscription date. It seems that the charge was processed without my knowledge or consent, leading to confusion and inconvenience on my part. Despite explaining the situation to your customer service team, I was informed that no refund or credit would be issued. This response has left me feeling extremely dissatisfied and undervalued as a customer. As someone who has been loyal to Gusto and has enjoyed your service thus far, I am disappointed by the lack of assistance and understanding provided in this instance. I had hoped for a more positive resolution to this issue. I kindly request that you reconsider your decision and provide either a refund or credit for the charge that was processed without my consent. I believe this would be a fair and reasonable course of action to rectify the situation. Thank you for your attention to this matter. I trust that you will take the necessary steps to address my concerns and restore my confidence in Gusto as a service provider.