The convenience is unbeatable, having pre-portioned ingredients arrive on your doorstep without going to the shops is a definite plus. The recipes, on the whole (and with some tweaks), are pretty tasty. However the growing list of negatives and Gousto's complete indifference to resolving issues properly has finally forced us to cancel. - Some of the meat is absolutely awful quality. Particularly the chicken breast/thighs and beef strips. Clearly come from cheapest-of-the-cheap supplier. Recently, more often than not, the meat is scraggy offcuts and falling apart. Can look more like some leftovers from a petfood factory. Also had issues with unsealed packets, gone off meat, poor taste etc. - Questionable "sustainability". Excessive use of plastic sachets and overpackaging. - Very variable veg quality, from mouldy peppers to tasteless tomatoes and soft carrots. Potatoes and onions are often ridiculously small (onions more like shallots and potatoes the size of a plum). - Pretty much every box will have some damaged ingredients. And for stupid reasons, such as spring onions and herbs being chucked in underneath a load of potatoes and tins. - For beginners the recipes are a minefield and most have some sort of issue. Expecting raw potatoes to oven bake in 20 minutes, cooking components in strange orders, omitting key ingredients (but then adding unnecessary accoutrements). - The photos used for promos and the recipe cards are misleading. They clearly do not use the ingredients straight out of a box. For example the beef strips look like nicely trimmed steak when in reality you get something more like dog food. Herbs are always leafy and recipes suggest chopping the whole pack - in reality you get 30% woody stalk. - The final nail in their coffin is the complete and utter indifference when you complain. All you get is an automated part-credit (only a couple of quid), or a customer service agent who does the same and promises "to investigate". Then the same issue continues to happen week after week. I genuinely believe I never had to pay for a full price box due to the volume of issues / credits applied.