Liz
Food good. Unfortunately only get a full day window for delivery time which has meant couldnt plan to be in for it and the box just got dumped on the doorstep and twice has had soft foods in it squashed as it was dumped on its side. Slightly mislead by sign up offer. I thought the offer was for 50% off first box and then 30% off next 3 but that is only if you get a weekly subscription so actually it was 30 % off following orders for the rest of the first month. I am a single mum of a toddler and getting a weekly box is too much. Next issue, having got my requests in before the deadline for the coming week I then receive an email saying my selections have been made for me and the choices I had made were for an additional order to come the following week. I admit there is a possibility that I was not paying attention completely but would have assumed that if my choices were out that what I chose would be for the subscription I was paying for and that if I was making an additional order something would flag up to say - are you sure you want an additional order which will cost you another £35? Felt like a system designed to fool me into accidentally ordering more than I had planned. Customer service insistent that it was my error and the best he could do was give me a 30% discount but I'm still left paying for food that wasn't what I would have chosen. Has left a bad taste in my mouth so am cancelling subscription. Shame as I was enjoying the food!
3 years ago
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Gousto has a 2.5 average rating from 676 reviews

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