Customer service was good, product quality was good. However, I have scored them low for the overall experience. I placed an order and made payment on the basis that the print which I had given to go promotional was fine and works. They did a virtual mock up and we were both happy with the product. After their 10 day delivery had lapsed, I rang to check on the status of the order only to be told that there was a problem with the print not coming out well. There was a lot of going back and forth and eventually I settled for an updated print which wasn't what I wanted, and by the time I received my order, it was too late as the event I placed the order for had passed. So overall, poor service.