Go Promotional is not expensive in terms of money that you pay for the products but is expensive in terms of money/quality/timings ratio. The customer is the one that has to keep asking for the status of the order, even when is delayed. So don't trust their estimated timings. There were several errors that delayed our order placement: - We had several emails back and forth with two go promotional employees about the same product, that was listed on their website. And when we went to place the order we were told that it wasn't available and it wasn't going to be available. So we waisted a lot of time creating designs (as we wanted to have the designs done inhouse) for products that they knew that weren't available. - When we sent our designs for production, the designs were amended and sent back to us with no reason why the designs were changed. We had to ask why that was the case. - There was more than one error with the the invoice. Overcharge on the delivery charge, that when reported to go promotional not even a appology was said. Undercharge with one of the products that we ordered due to not being included pantone colour. All these invoice errors dayled our order due to have to continuously ask for approval of the invoice amount to the finance department. Bottom line, lack of information to the client and average customer service. Go Promotional replies quickly to emails but with the back and fourth with the issues described above does it really worth it? That's for you to decide.