I was totally disappointed with this company, admittedly we had a late deadline to adhere to but I asked several times during the course of making the booking that they could provide the goods in time and was told they could. Our order arrived 36hrs after the event and there was no customer service, no-one wanted to take ownership of the problem nor did they want to chase the courier asking me to keep an eye on the tracker. Eventually our complaint was raised to the MD after I demanded to speak to them and his attitude was that I lived in cloud cuckoo land to expect them to be able to track a delivery with such a large organisation. We ordered from another supplier for some promotional goods at the same time and had no issues with them.