"I am writing a note of appreciation for the outstanding service provided by Goodwin Barrett. The professionalism of your staff certainly allayed any previous cynical thoughts l may have had about companies offering to investigate mis-sold investments.
Having been contacted and declined a number of offers in the past by other companies, l had no hesitation and full confidence in your company from the offset by the whole package; from speaking to Wendy initially, having a meeting with Andrew and finally receiving an update and concluding phone call from Rachel. All adopted such a friendly, helpful and professional manner. What a great team, an absolute credit to Goodwin Barrett.
I was also impressed by the regular update letters and although for various reasons a claim could not be pursued in our case, this was very well explained by Rachel, who could not have been more helpful.
I would certainly recommend your company to others who may be eligible.
Please convey our thanks to all concerned; we wish them well.
Barbara and Andrew Lynch"