Goodhood appears to prioritise picking and despatching goods based on the monetary value of items, ie high value and it's straight out the door, low and it can just sit around, which is completely unacceptable, especially given that only one form of P&P is offered, which is a premium charge.
How do I know this? I ordered three items as a supplementary gift for a birthday at the beginning of the week (a Monday), the total value not being that much. My partner on the other hand ordered a high-value item of clothing, and a day or two after me, both were to be dispatched to the same address. The high-value item came straight away, no problem. However, my order just languished in the Goodhood order list till I eventually received an order dispatch confirmation on Friday, that is four days after having ordered it. I sent an email to Goodhood, asking what the hell was going on? Ignored. Re-sent it a week later. Ignored again. The result, the birthday gift that was ordered at the beginning of the week, actually turned up at the end of it. No doubt, the response to this will be standard drivel along the lines of "orders take between 3-4 working days" and various nonsense. However, let me put this to you, taking an actual week to deliver a small order when charging P&P at the rates stated is completely lame. Furthermore, the clear distinction between the two orders' monetary value and the resultant differentiation in terms of dispatch is obvious.
1 year ago
Goodhood has a
4.5
average rating
from
2,103
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.