They can't organise their subcontractor to fix or replace a faulty meter. I'm beginning to wonder if it is deliberate as my account is in credit and they are earning interest on it. They are unable to correct the latest bill until the meter is replaced. The meter technician attended once and refused to do the work as there was an easily removeable panel obstructing him he said. The following two visits have been cancelled by them, but not even using my preferred contact number to inform me. They also seem to be at the back of the queue for smart meters as when I asked to go fit one rather than replace my broken analogue meter, they said they weren't installing them yet.