If I could give them zero I would. Car picked up in rain and seemed okay. On return they pointed out some small scuffs on the lowest point of the valance in an area that I would not have seen in the rain on the car. I know for a fact that I have not done this damage. Charged over 200 Euros for « repair » which will no doubt be charged again to subsequent hirers. The staff obviously know of this scam and find marks very easily!!!! Ask yourself would you hire a car from a company that has burly security guys near to the customer desk - no doubt because they get lots of irate customers who are being scammed as I was. Wish I had read reviews before booking!