Terrible company, avoid at all costs. My issue with them seems just another to add to the growing list of complaints. Upon collection of the vehicle at Bordeaux Airport we were lied to and forced to choose between 100 euros of card deposit costs and no road assistance/insurance plus at least an hour wait to collect the car and return the car. The other option was to pay 144 euro to take the car immediately with road assistance/insurance which was double the cost of the initial booking. Upon complaining they lied again and said they can't even respond to my complaint because the email address which I used was not the one on the contract. There is no email address on the contract but regardless, the one I used to complain was the one used for the booking and the one given at collection of the car. Avoid these thieves and liars at all costs.