When arriving at their Alicante desk we were forced an unnecessary upgrade to a bigger car. This car had damages at 12 places. As we did not trust it we made a movie of the entire outside of the car. When we handed it in we were accused of a new damage on the bottom side of the front bumper, totally out of sight. Our film was rejected by their complaints department: not the right format. And they refused to prove that the damage was not already there at the start. They just subtracted €260 from our credit cards. Feels like theft. It was our first Gold Car experience but definitely the last. We recommend you to never use Gold Car as well.
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