On return home following our holiday in Spain, I was informed by your email (30th January 2024) that I had been charged an additional 60 Euros for fuel (50 Euros ‘Full Full Penalty’, plus 10 Euros for ‘Tank of Fuel’) despite having filled up with diesel just outside the airport. When returning the car at Malaga, Goldcar representatives waved me away and refused to examine the car. I asked another member of staff at the Goldcar office, who said that inspection was not necessary. Instead I was told to post the keys in the return box. (I did not think to go back to the car and take a photo of the fuel gauge before posting the keys – by which time it was of course too late as the car was locked). I regard this as FRAUDULENT on the part of Goldcar: (1) I checked the fuel gauge which clearly showed ‘full’ in Goldcar’s parking lot; (2) it would have been impossible to add 10 Euros worth of fuel to the tank – Goldcar has provided no evidence that the fuel tank required re-filling; (3) the charge of 60 Euros including a 50 Euros ‘penalty’ is wholly disproportionate to any technical shortfall (it would be impossible to return the car without consuming some fuel after filling up). Standard practice is for the car and fuel level to be checked in the presence of the customer, so that any issues (such as damage to the car) can be addressed at the time. I have hired cars in Italy and Spain on many occasions over the past 30 years, including from Goldcar (in Bari), and have never before experienced additional charges being imposed in this way.