Dreadful experience at Alicante airport. Took so long for everything to get sorted to actually pick up a car, even though it was all pre-booked. Was told lie after lie about insurance (I had already taken out extra insurance privately) and customer service was non existent. Not the car i was expecting or even close and was made to sign for car before i had even seen it and before checking for any damages. When it was checked with my wife, i went back to ask for changes to be made but was refused. Every person i spoke to was rude and did not want to answer any of my questions. Was charged too much when paid as lost out to exchange rates which was not explained to me. More money was taken from my account which my bank is looking in to. Never got the full amount back from the deposit and doubt i ever will. Car could not be checked when dropped off and staff refused to help me and surprise surprise they sent me a bill the next day for extra made up damages to car. Also sent me an email stating i had been involved in a car accident which is utterly ridiculous. I had photos and videos of car on collection and drop off which they are not interested in. No replies from to my emails which is no surprise. They had literally drawn on the vehicle with a pink marker to try and say i had done damage. Also damage to the door handle which was a spec of mud. I had the car for a week so did get a little dirty. Complete scam company who will do everything they can to bleed you of as much money possible. Avoid at all costs.