UPDATE #2...refund is problematic. They want me to schedule a call during their normal business hours. That requires me to get up at 4:30am to wait for their call before going into work. Company is NOT customer service oriented (saying that as someone who does work front line customer service). UPDATE...offered to send gift card however they do not ship overseas so would be useless as I live in USA. Asked them to ship the (very small) item and they stated they were not able to. Now offering refund...unfortunate as I was really looking forward to having that item. ORIGINAL POST: Visiting from cruise ship....known to staff when checking out. Got back on board and Intensity Glow Marker was not in bag with other items. Too late to go back to inquire. Paid for something cashier missed putting in bag.