This company should be so proud of the guys they employ at this store!. I have had the pleasure of dealing with 5/6 members of staff whilst trying to have my bike repaired which in all honesty was just out of the warranty period. The guys all did everything in their power to assist and certainly went the extra mile to resolve my issue. They sorted out my issue fully with no big cost to myself and kept me informed at every step of the resolution process. I wish to thank Matty, Lisa, Lissa , Mia & Luke in store and Harry at the customer care team head office . If you speak to the staff correctly they will treat you correctly ! Obvious really !!! Don’t understand negative reviews because these guys will do everything to help you if your patient and understanding 10 out of 10 guys Cheers again👍👍