Had to chase an online(paid for) order. Following investigation by store, no order in store and had been cancelled by go outdoors. Rang customer service to be told goods awaiting collection in store. Rang store, to let them know item apparently awaiting collection, they went to check, so I drank my tea, did a bit of admin and 15 minutes later they rang off. Rang them back to be told that order definitely cancelled. Then manager said they'd have one last try at looking, then personally ring customer service to update them, as this would consequently leave head office with paid for goods ' not picked up from store' although actually not in stock. So pay and no refund for no goods. I can see why the in-store scores are so high, but the online are so low.....