Our experience of Go Assist suggests that they are absolutely useless at getting things fixed but really good at selling you an over priced service contract with a company that operates out of the same building as them 'Big Warranties'. The fixed price they offered on our repair to our oven was only available if you agreed to the contract. In practice it turned out to be over £200.00 more than originally agreed! "Read the Small Print". The good news is for this inflated price, over £500.00, a contract company did fix our oven but it took nearly 2 months. When finally completed they walked out leaving the old parts, packaging and filth all over the kitchen floor. It is hard to imagine how a service could be any worse.