Since my last review in mid December things have gone from bad to worse. Nearly 8 weeks later i still have no dishwasher despite 4 engineers visiting ( 2 of whom brought wrong parts!). coupled with this i have lost considerable having to wait in for engineers who can't give a time in advance except on the day itself when i have already had to cancel appointments. as i am self employed and my wife works this is costing us a fortune. the whole thing is disgusting and i still have no idea when the next visit will be. 7th February 2017 Bad experience unfortunately. Having spent a lot of time setting a repair call on the phone which involved quite a lot of time consuming detail including agreeing that repairs would be carried out next Tuesday ( please listen to your recorded call) I was most dismayed to receive a call this afternoon to say that no repair engineer would be available on Tuesday at any time and that was that. I had explained that I had a very busy schedule next week and that Tuesday was the best day to fit this in as no specific time can be booked in advance. Would you please cancel my cover and refund all the money that you have taken off my credit card please. I look forward to receiving written confirmation of this. Malcolm Aldridge