Oh god where I should start. Just feel trustpilot need to add 0 stars… What a bad company is GoAssist…. Summer of 2023 I called them to fix a tumble dryer which was showing e70 error (quick look online shows thatvthis is something to do with the heat exchanger). They said it will be £90 for the call out and if I take thir “BIG Warranty” I am bot going to pay for parts…. Ok I said and I took the warranty. The engineer came and after quck look he said you need a new pump…. Next day they called me and said £116 for the pump … I was shocked as literally 2 days ago they said I am not going to lay for parts… however they said as this is the “original” repair for which I called them they need to charge me… ok I said and paid £116… 1 week aaiting and calling them to chase what’s happening with the part the engineer turned up with a different part…. After hundreds of calls and about 2 weeks later they send the engineer with the pump. He fit the new pump and in about 5 mins the dryer is showing the same error…. The office called me next day and said we need a heat exchanger 😄 and I need to pay again this time I believe the amount was around £180…. I got really disappointed and robbed as they said they can’t refund the pump which they made me buy. I told them I want to cancel all my policies with them and the lady on the phone confirmed that all has been cancelled and I don’t have to pay anything. Now nearly 1 yaar after that I noticed £50 charge on my card from them. Called them today to ask what’s happening and they said that basically my policy with them hasn’t been cancelled and they needed to charge me…. What a shame of a company robbing people in this difficult times I am going to citizens advice to see if they can help with that.