We organised a washer dryer repair with GoAssist in November 2023. We paid a £129 for a callout, where the repair man spent 15mins at the property to determine the heating element was faulty. In order to have the heating element replaced, we were told we needed to pay an additional £131.10 for the spare part and a second visit. We agreed to this fee under the caveat the repair needed to be carried out in the morning on a certain day. GoAssist agreed, and scheduled the second visit. On the day of the second visit, I made sure to contact the repair man (as we were given his number for the first visit) to ensure he was able to make it for the morning. He said he was due to arrive at 11:30 after another job in Yate, so it was close, but doable. However, I received a call at 11:31 where the repair man explained he was running late as his previous job fixing a fridge freezer had overrun. Therefore, he would not be able to arrive in the morning, as he had still not left the site in Yate. So, he prompted me to call the office and reschedule. The GoAssist office agreed to reschedule for the following Friday (or so I was told). We received no confirmation from GoAssist for the rescheduling, so I called to confirm. At this point, they told us we needed to pay another £99 as we 'canceled the repair same-day'. We have called regularly to dispute this but they will not budge and keep repeating the same things over an over. 'This will be investigated', 'we will call you back', or 'we've been advised you need to pay another £99 callout fee'. The dispute is still ongoing, despite the fact the repairman and my new (paid for) heating element never even coming within 10miles of my property. It is important to note, GoAssist are a middleman company, and only subcontract repair work to local companies with an additional mark up. I chose them as they appeared local to my address in Bristol, but I assume it is a virtual office or order to boost sales in the area. Do not use GoAssist. Use a local contractor instead.