Avoid anything to do with this Company and it’s sister BIG WARRANTIES. From my research on these 2 companies I understand that they are part of a string of companies owned by the same people. Their business model is based on extracting as much money from you as possible and giving you nothing in return. They are middlemen who employ independent engineers, on whom, it seems they have very little control. I have so far paid them £449.60 for them to repair my dishwasher. This sum includes an insurance premium to protect my appliance from breakdown. An appliance which Go Assist failed to repair in the past 7 weeks, for which they received full payment (parts & labour) in advance. However, Big Warranties kept insisting that I keep on paying the premiums to protect the appliance which is broken down in the first place. When I accepted their quote seven weeks ago they informed me that parts may take as long as 6 weeks to arrive. When the 6 weeks were up I contacted them to ask for a full refund. They refused. They said that once parts are ordered they cannot be cancelled. Even if they cannot be delivered? Do yourself a favour. If your old appliance breaks down, go and buy a new one. It my cost a little more than repairing the old one, you will get a brand new appliance within days with a 2 or 3 year warranty. Above all you save yourself the hassle of dealing with cowboy repairers. If you have been stung by this Company and it’s offshoots, go back to your credit/debit card provider and dispute the transactions and claim your money back. Most card providers give you a guarantee for you to shop in piece against defective goods/services.