I contracted GA to replace a failed ring in my ceramic hob. I agreed to ake out an insurance policy with the call-out fee. The engineer arrived after a long delay examined the hob and then ordered a replacement for which i was charged £250 Later refunded) an excessive price given that a new hob can be bought for much less than that! After a long further delay a second engineer arrived to do the job, but noticed a small crack in the surface and claimed that it was beyound repair, and needed to be replaced . The company then sent me a list of far more expensive Induction hobs as possible replacements, but failed to tell me that they operated on a different system and that I would have to replace all of my cookware to use it. The excellent engineer who installed it and pointed this our to me, also told me that the previous hob was fully repairable, and suggested that I should contact you and ask you to replace the hob with a ceramic hob, saving me a great deal of money. I contaced your agent who categorically refused to accept any responsibility for the misleading information sent to me and claimed that it was entirely my resosibility to make sure that I acquired the right product, rather than your obligation to give me all the factors i should take into account in making it. I can only say that I am 86 and this is the worst experience with a supplier that I can remember.