Agreed and paid £129 for an engineer to hopefully resolve a fault with a fridge/freezer, which was showing an error code of EF. The engineer arrived on 2nd May in a car. He stayed 10 minutes, the time taken to inform me that all was required was a defrost. He did not even look at the appliance. We have defrosted twice and the problem remains. During May I telephoned Go Assist several times who promised that they would arrange a second visit and would get back to me. To date (20th June) we have heard nothing. This company and its personnel do not carry out the work they are engaged to complete.There is something very wrong here. I am now contacting the local trading standards office and will take this much further.