APPALLING COMPANY, APPALLING CUSTOMER SERVICES. Order number: LBR126647 County Court case: 406MC294 1) 24th April booked and paid for a repair to my extraction hood 2) Two days later, engineer arrived and told me a new motor fan needed. Was informed that the part will be ordered and someone would come to fit it 3) Heard nothing for 1 week 4) Telephoned customer services and was told part could not be sourced and that the case was closed. My refund request was rejected. 5) I found the part easily online from Interspares and ordered it 6) Telephoned GoAssist customer services, explained I had found the part and requested someone to come and fit it. Was told that GoAssist can only use their own sourced parts 7) Complained to GoAssist complaints' department 8) Received a call from Go Assist saying they would fit the part if it was the correct one. They asked for photo and details of the part which I sent 9) Received email saying they would fit the part IF THE HOOD WAS REMOVED FROM THE WALL 10) I sent email asking what was meant by 'removed from the wall?' NO REPLY 11) Telephoned GoAssist and was told the extraction fan must first be removed from the wall before they would send an engineer to fit the new fan. I told them this was a ridiculous request. 12) Requested refund and informed them I would employ another company to fit the fan and that I would issue court proceedings against GoAssist if they did not refund me. I gave a deadline. 13) No reply by the deadline. Another company came and fitted the motor. Job done in about twenty minutes. No need to first move the hood away from the wall. The motor was easily accessible with the hood in-situ 14) County court proceedings initiated against GoAssist. 15) Court gave GoAssist until June 5th to reply 16) Received email from GoAssist saying the initial fee of £129 was a call out fee and not refundable if a repair was attempted 17) GoAssist replied to court and agreed to pay back all money including court fee 18) Have received full refund plus expenses Yes, GoAssist enentually refunded me, but only after I took legal action against them. VERY BAD SERVICE. I recommend no-one use this company. Terrible customer relations.