Absolute disgrace. Thought I was paying a one off fee of £89, but they then wanted £7.99 every month, I did finally manage to cancel that but had to pay an extra £40 for an engineer to come out or lose my £89, so I had no choice but to pay the extra. He came out the same day to look at my oven, not fix it, for a while 2 minutes, to tell me I need a motor and fan element. I then got a bill for £107 for parts, that I could decline or accept. If I decline I lose my £140, do I stupidly accepted. 3 weeks later I am still waiting for one part to be delivered, no one can tell me when it might arrive. So I ask to cancel so I can get someone else to fix it. And have refund, he agreed to refund for parts. Then I notice I’ve been refunded £54, not £107.I’m told eventually that I can have £54 back for part that hasn’t arrived but can’t have refund of £53 for part that has arrived and they can’t send it to me either. I complain again and ask to speak to the manager who says I might be able to get half the price back for the part. I can’t put into words what I think of this company, avoid at all costs.