DO NOT USE THIS SERVICE. I contacted them for a broken fridge and they arranged an appointment after 5 days! The technician that came was very good and the fridge needed a part that was out of stock. And it was when the problems started. They supposed to call me and email me about the part needed but they never did. I had to call them to tell me that they had to do a special order that can take up to 8 weeks!!! when I ask them to get a quote from the seller how long exactly can it take, I had to call them multiple times and to connect me to different people just to tell me that they don't have any more information. They never send me an email with the official quote and only send an email with the part number after I asked it multiple times. At the end they charged me £50 more because I canceled the insurance that they lured me to take with the excuse that they could fix it but I declined! When I complained and asked them if it's reasonable time 8 WEEKS to live with a broken fridge their answer was that that's their policy!