I contacted Go assist service before 15th Oct 2021 to fix my fridge. they promised that it will be sorted out with in 2-3 days maximum. I paid £80 for engineer to have a look and around £80 again for equipment part. I also joined the insurance and have been paying £10 monthly. after they deducted the money,they have not fixed anything after even its been more than 5 weeks. they are absolutely fraud and liar. they promise you this and that but once they take out your money, they do not do any thing. they did not say it will take forever for them to fix and they are eager to take your money. they do not refund your money even though its their fault.I have a 3 year old toddler whose food needs to be refrigerated daily. how can they be so irresponsible, unprofessional after they suck out your money? extremely bad company. very disappointed. never ever join this fraud company for the service.