I am puzzled how at the top of the page it says it has 4.26 stars as all I can see is bad reviews. So our dishwasher broke down. Running the household and my own business I needed a repair ASAP. Called Go Assist and was assured that the engineer will call in the next half an hour. That was Friday morning. Payed the callout fee and waited and waited. It was clear he is not coming the same day. Called them first thing Monday. A lovely girl apologised and assured he is calling any minute. He did just to tell me he just received the email and is booked and has no time till Friday (maybe Wednesday, but no Friday, but maybe Wednesday). Comes Friday and I’m waiting and waiting. No engineer and not a phone call to say he is running late or won’t be able to make it. So I call the customer service this time to demand my money back. 20 min on hold and she tells me she can’t get hold of him. So I ask for a refund over the phone and in writing. Monday I get an email saying they won’t refund until they get in touch with the engineer to get to the bottom why he did not show up. As it seams they can’t even find him. So I have sent three emails demanding a refund and it is clear it’s far from over. I find this kind of business not only unprofessional (on the boundary’s of fraud) but disrespectful towards customers. Most of us have a job and can’t sit at home all day waiting if the repair you payed more than you might earn all day to turn up. And then they don’t turn up! I do understand that things happen, cars brake down, Isolate Britain blocked the motorway or god knows what, but have some decency to call and apologise and reschedule. After reading all the reviews ( two weeks too late), I will be emailing Trading standards as this is not acceptable and companies like that should be forced to shut down or fined for systematically failing customers.