Where do I start…. I rang about an oven repair on Friday 29 th October. They came the next Monday did the repair and all was well. Until 4 hours later when I received a call from my tenant. She said the electrics started tripping out again due to the oven. So I rang back and explained the situation and the earliest an engineer could re attend was the Friday so 4 days later. The engineer came and discovered that there was an issue with the thermostat. I was told that they were ordering the part and will be in touch when the repair can be done . I waited and waited and my tenant rang and said she had contacted the company direct and the part needed had been discontinued… I then rang to see what was going on and they said only other option is a new oven. This is 2 weeks after the original visit. I then said do you provide new ovens and they said yes. I said brilliant can we get one ordered snd fitted ASAP. I was assured that one of the 4 options I picked will be installed within 5 working days. I then received an email saying the oven has been ordered snd will be delivered on the 22 nd of November. I said this is too long my tenant has been without an oven for 2 weeks already !! They then told me it was due to the oven not being in stock. I then asked if any were in stock could I swap to that option and get it fitted ASAP. They said yes no problem we have another oven and that is in stock and can be fitted towards the end of the week or latest early next week. I said that would have to do… I later then received an email saying your oven will be being delivered on the 24th of November !!!!! 2 days after the first oven I had chosen, In the end I just cancelled it all and got someone to replace the oven the next day. SHOCKING.I’d not the word.