I am of the opinion that companies like GoAssist make the vast majority of their profits by not asking a few basic questions before charging you £119 for a call-out fee. In the 'real' world, there are elderly and vulnerable people whose only problem with their appliance is that a fuse has blown in the plug or it's merely just not turned on. Ironically these demographics of society are also the ones that can least afford to lose £119. In my case, the so-called engineer touched the back wall of my fridge and told me it was irreparable. 5 seconds to relieve me of £119. Heartless and scandalous. I don't know how they manage to sleep at night!!!